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Customer Service

At ePestSolutions.com we GUARANTEE you will receive top notch service and the highest quality professional pest control products.

Shipping

At ePestsolutions we will provide tracking information by email to our customersvfor orders placed through our website. This will come in the form of an email and will have ePestSolutions in the subject line, please check your spam filter if you do not receive this email.

It is the responsibility of our customers to be aware of the tracking information and be on the lookout for their order to arrive. We do not ship to PO boxes and you should not put those addresses in the ship to address. We do our best to catch any of these errors, but with the volume of orders we are not always 100% successful. Customers will be charged and reshipment or charges to have the item redirected. Please read out Wrong address Charge Statement Below.

We do our best to ship items in 1 to 2 days, but if for some reason you need to verify that product will ship the same day please call our toll free number. 1-888-523-7378. If for any reason you do not receive your order in a timely manner, please let us know at least 10-15 days after shipment so that we can investigate the matter. We will not be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.

We do not Accept Returns for Mattress Covers Box Spring, Mattress Covers or Pillow Covers due to the natural of these products. Most of these items are purchased for bed bug infestations and we cannot risk the chances of receiving contaminated items back into our website. We appreciate your understanding on this policy.

Wrong Address Charges

You will be charged a $11.00 fee may apply for an incorrect shipping address. This is the what UPS will charge us to have it redirected to the correct address, they will not do this for free!

  1. Please check your ship to address before processing the order. When a customer enters an incorrect address our shipping carriers will charge us an $11.00 fee and this will be passed on to the customer.
  2. Please check your tracking number, if the package is lost due to the customer using the incorrect address we will not be held responsible. We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We will not issue refunds for address mistakes that are out of our control.

What Happens if you refuse your package?

You will receive a product refund minus any shipping fees will be incurred if a package is undeliverable or refused. And shipped back to us, this is usually a double shipping charge as UPS will charge us/the shipper a fee to ship it the first time and then a charge for shipping it back to us.

Please check your order and address before processing. If for any reason UPS or the USPS is unable to deliver the package after multiple attempts the package will be returned back to us. We are charged a return fee and this can be anywhere from $10.00 to $15.00. This fee will be charged back to the customer or will be deducted from the product cost of the original order.

Please note that we make very attempt to deliver all orders and packages and that this rarely occurs. Our shipping system does match and verify address, but not all errors are caught.

Please check and double check your order before you process the order, we want your experience with epestsolutions to be pleasant and we work hard to satisfy all our customers to the best of our abilities, but lost packages, deliver delays and damages do happen, working with us will insure that these issues are dealt with quickly and professionally.

All customers will be sent an email with a tracking number shortly after their product leaves our warehouse. Please check your email and track your package.

Returns

Accepting Delivery of Your Shipment(s)

All products shipped from our factory are carefully checked, tested, inspected and packaged before leaving our warehouse. Shipping errors and/or damages must be reported to ePestSolutions, Inc. upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted. No returns will be accepted without a ePestSolutions, Inc. Return Authorization Number.

In order to obtain an authorization number, please use the attached RAN form and fax or email to 713-900-5609, info@epestsolutions.com

ACCEPTING DELIVERY OF YOUR SHIPMENT(S)

There is always the possibility of either internal or external damages caused by careless handling, accident, etc., during transit by common carrier. Further, this equipment may be damaged without any apparent visible damage to the container. As a matter of prudence, ePestSolutions insures all shipped equipment for at least the replacement value, or as otherwise requested by distributor/customer. However, ePestSolutions must ask for your assistance in determining the cause and extent of any possible damages. As a ePestSolutions policy henceforth, all will be required to follow these procedures:

  1. Upon receipt of the shipment(s) and before accepting delivery, inspect the outside packaging, cartons and skids (if it is skidded.)
  2. Note any damages to the cartons, crates, skids or equipment even if it involves an innocuous hole in the box, torn bubble wrap, minor-looking dent or banged-in corners.
  3. When Possible please note damage with pictures and call us immediately upon receipt,
  4. WHETHER OR NOT THERE IS ANY APPARENT VISIBLE DAMAGES, WRITE INTERNAL CONDITIONS email to info@epestsolutions.com
  5. IF PRODUCTS RECEIVED DO NOT MATCH PRODUCTS ORDERED, CONTACT ePestSolutions, Inc IMMEDIATELY WITH ORDER NUMBER AND DETAILS OF DISCREPANCIES.
  6. We ask that items are inspected immediately upon receipt, failure to do this will cause delays and denial of claims for damaged or non working items.

This is imperative if a claim is to be perfected. IF ERRORS AND/OR DAMAGE OF ANY KIND ARE DISCOVERED, SAVE ALL THE PACKING MATERIAL AND ANY CHIPS OR PIECES FOUND IN THE PACKAGING FROM BROKEN EQUIPMENT. NOTIFY ePestSolutions, IMMEDIATELY SO THAT epestsolutions, inc. CAN INFORM THE FREIGHT COMPANY THAT A CLAIM WILL BE MADE. ( TAKE PICTURES IF POSSIBLE)

  • ePestSolutions, INC. AND/OR DISTRIBUTOR WILL NOT BE ABLE TO PROCESS NOR BE RESPONSIBLE FOR ANY CLAIMS FOR ANY TRANSPORTATION DAMAGES, INTERNAL OR EXTERNAL, IF NOT NOTIFIED WITHIN 24 HOURS AFTER DELIVERY.
  • ePestSolutions, INC. AND/OR DISTRIBUTOR WILL NOT BE RESPONSIBLE FOR ANY MISSING ITEMS IF NOT NOTIFIED WITHIN TWO (2) BUSINESS DAYS OF DELIVERY.
  • ePestSolutions, INC. AND/OR DISTRIBUTOR WILL NOT BE RESPONSIBLE FOR ANY CLAIMS UNLESS THE ABOVE IS STRICTLY ADHERED TO.

Thank you for your kind cooperation. If you have any questions, please do not hesitate to contact us.

Our Return Policy has Changed

It is very easy to return items back to ePestSolutions.com.

Please note that due to the sensitive nature of bedding covers we will no longer accept any returns on these items. Returns must be initiated within 7 days after the item is received. 1-888-523-7378

All authorized returns will be charged a 15% restocking fee, Customers are responsible for the return shipment. To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We do not accept open and or used products as returns, so ask the appropriate questions before buying.

ePestSolutions will not accept returns that are not authorized prior to return and do not meet all above requirements. Unapproved returns will be shipped back to the customer at the customers cost. If the return package is refused no refund will be processed and products will be liquidated. Any and All costs related to return shipping must be paid by the customer.

We do not manufacturer any of these items and do not guarantee that these products will work for all situations, please follow all manufacturer labels on all products this will ensure your chances of greater success.

Credit Cards

When you purchase an item through the Site, you are required to select a method of payment.  For credit cards, we reveal only the last four digits of your credit card numbers when confirming an order.  We transmit your entire credit card number to the appropriate credit card company in an encrypted format during order processing.  We keep your credit card information on file in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.

Privacy Policy

ePest Solutions is firmly committed to the privacy of our clients. We have developed the following policy on information gathering and dissemination practices for this site.

ePest Solutions collects certain information from clients for billing and administrative functions only. None of the information collected for these functions is provided to any outside party for any reason!! Your information is completely safe with us and we will never sell your information to any third party firm.

Low Price Guarantee”

“We guarantee that we have the lowest price on the web. But if you do find our products at a lower price anywhere on the internet will match it!” Please be aware that the lowest price includes all additional cost from competitors including shipping or handling charges if charged.

Why you will want to shop from us?

Unsurpassed customer service, live chat, email and toll free number.  Secure credit card system, your information is safe with ePestSolutions.  Low price guarantees.  Professionally staffed with Master Level Entomologists for free advice before and after the sale.

Questions?

Ask as many questions as necessary.  We are here to help!

Ways to contact us!

  1. Please use our contact form
  2. Call us at 1-888-52E-PEST
  3. Email us info@epestsolutions.com
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